These Terms and Conditions constitute a formal agreement between the Bank and the Cardmember (as defined herein below), setting out the terms pursuant to which the Cards are issued and used by the Cardmember(s) (hereinafter referred to as “Terms and Conditions”). The Cardmember(s) shall be bound by these terms on signing of the Application Form and on the issuance of the Card.
The Terms and Conditions governing the use of Cards are available through a QR Code printed on the “WELCOME LETTER”. The Cardmember are required to read and acknowledge the Terms and
Conditions via QR Code and accessing the digital version.
The following terms shall have the meaning assigned to them herein, unless, the context requires otherwise:
1.1. “ATM” means an Automated Teller Machine or any card operating machine or device, whether installed in Pakistan, or, in any other country outside Pakistan, at which Cardmembers can initiate Electronics Funds Transfer or which accepts the Cards, duly issued by the Bank. The ATM may belong to the Bank or other participating banks, financial institutions or concerns or the Visa Card global ATM network or the affiliated networks thereof, as the case may be (authorized by the State Bank of Pakistan to transact business in Pakistan).
1.2. “ATM PIN” means the personal identification number selected by a Cardmember or a Supplementary Cardmember to enable the Cardmember or a Supplementary Cardmember to use the Card for electronic transactions conducted at ATMs including benefitting from cash advance facility at certain ATM cash dispensers.
1.3. “Application Form” means an application form on the standard of the Bank completed and signed by a customer requesting for issuance of a Card.
1.4. “Authorized Signatory” means the Cardmember or the Supplementary Cardmember, as the case may be.
1.5. “Additional Card” means another or additional card issued by the Bank to the Cardmember at request. It could also be issued to same person having another Card of the Bank in his or her own name.
1.6. “Additional Cardmember” means an individual to whom more than one Card is issued by the Bank
1.7. “Bank” means Zindigi by JS Bank, a banking company incorporated under the Companies Ordinance, 1984 having its registered office at 1st Floor, Shaheen Commercial Complex, Dr. Ziauddin Ahmed Road, Karachi.
1.8. “Balance” means the total balance outstanding on the Card Account according to Bank’s records on the date E-Statement of Account is issued including all fees, Charges, Service Fee etc. calculated according to the rates notified in the Schedule of Charges and including outstanding dues or liabilities.
1.9. “Balance Transfer Facility” means the facility provided by the Bank which enables the Cardmember to transfer to the Card Account his/her outstanding amounts from any other bank or any unsecured lending on the rates as specified in Schedule of Charges.
1.10. “Business Day” means any day on which offices of the Bank are open to the public for routine business.
1.11. “Card” means the Visa Card issued by the Bank to a Cardmember or Supplementary Cardmember and includes supplementary and replacement Cards (wherever applicable and unless stated otherwise).
1.12. “Card Account” means Visa Card account involving Pakistani currency only pertaining to the Card(s) issued by the Bank from time to time, as the case may be, opened and maintained by the Bank for the purpose of entering debits or charges incurred by or for the account of, and credits received by or for the Cardmember and Supplementary Cardmember, if any, under these Terms and Conditions and includes, without limitation, all debits incurred resulting from any Cash Advances, Charges and/or Liabilities arising out of or in connection with any Card Transaction or otherwise.
1.13. “Cardmember” means in relation to any Card, the primary Card applicant, named in the Application Form, to whom the Card is issued by the Bank whether in addition to or in replacement and shall also include every Supplementary Cardmember (wherever applicable and unless stated otherwise) for whom the Card Account is opened by the Bank.
1.14. “Card Transaction” means and includes any payment made or Cash Advance obtained or any amount to be debited from the Card Account or any amount charged by the Bank or any Merchant for any goods, services, and other benefits and facilities provided by the Bank, whether or not utilized by the Cardmember or Supplementary Cardmember or through internet banking facility provided to the Cardmember or Supplementary Cardmember in line with the Terms and Conditions as stated on the Bank’s website.
1.15. “Cash Advance” means and includes any amount(s) of money in any currency sanctioned and advanced by the Bank or any participating bank or financial institution or ATM at the request of the Cardmember or Supplementary Cardmember, whether in cash or in any other form of payment. The determination of such Cash Advance shall, however, be at the exclusive discretion of the Bank.
1.16. “Charges” means the total debit balance outstanding on the Card or any amount charged by the Bank or any Merchant for any goods, services, benefits or facility provided benefits by the Bank or any amount payable by the Cardmember or Supplementary Cardmember to the Bank under the Terms and Conditions or according to Bank’s record on the date of issuance of Bank’s E-Statements of Accounts including but not limited to all Card Transactions, Annual Membership Fee and Services Fee, other fees or charges, all losses and damages incurred or suffered or sustained by the Bank arising from or relating to the issue or use of the Card or breach of these Terms and Conditions by the Cardmember or Supplementary Cardmember.
1.17. “Liabilities” means any or all amounts payable whatsoever by the Cardmember including Supplementary Cardmember to the Bank pursuant hereto (other than Charges) including every type of exchange or other premiums, fees, import duties and levies of whatever kind and or amount such as minimum payment fees, delayed payment fees, cash advance fees, stamp duties, excise duties or other taxes on provision of advances of credit or finance or otherwise and losses incurred or sustained by the Bank, if any, arising or resulting from any governmental actions or policies which effectively prevent repayment of foreign currency charges of the Cardmember and Supplementary Cardmember, and further including without limitation, fines, costs, expenses, damages (liquidated or otherwise) and legal costs and disbursements charged or incurred in connection with application and/or enforcement or enhancement hereof.
1.18. “Merchant” means any retail and service outlet that has entered into a written agreement to accept Visa Cards or any other Cards (duly issued by the Bank) in the payment of goods and services and shall also include any person or entity supplying goods, services and/or other benefits who accepts the Cards of the Bank as a means of payment by the Cardmember or Supplementary Cardmember.
1.19. “Current Balance” means the total debit balance Outstanding on the Card Account and payable by the Cardmember or Supplementary Cardmember to the Bank, or the total credit balance stated in the Card Account, as the case may be, according to the Bank’s records on the date of issue of the E-Statement of Account including all Charges and Liabilities.
1.20. “Credit Limit” means the maximum debit balance or outstanding balance permitted by the Bank in the Card Account for the use of the Card, and notified by the Bank to the Cardmember and Supplementary Cardmember from time to time.
1.21. “Electronic Fund Transfer” means any transfer of funds, other than a transaction originated by cheque, draft or similar paper instrument, which is initiated through an electronic terminal, telephonic instrument, point-of-sale terminal, stored value card terminal, debit card, ATM, computer magnetic tape or any other electronic device so as to order, instruct, or authorize a financial institution or a bank, including the Bank, to debit or credit an account.
1.22. “Expiry Date” means the date of expiry specified by the Bank on the Card.
1.23. “Installment Plan” means the option available to the Cardmember under the Installment Plan Terms and Conditions.
1.24. “Internet Banking” means the payments to third parties or conducting execution of any Card Transaction in relation to the arrangements made hereunder via electronic devices and services.
1.25. “Minimum Payment Amount” means and comprises any unpaid amount from the previous month(s), which needs to be paid by the Cardmember immediately to avoid any payment default and to enable continued usage of the Card.
1.26. “Month” means a calendar month.
1.27. “Multiple Limit” means total credit limit approved by the Bank for a Cardmember or Supplementary Cardmember on all of his or her credit cards collectively.
1.28. “Payment Due Date” means the date specified in a Statement of Account or E-Statement by which date payment of the Minimum Payment Amount or the current balance is to be made by the Cardmember or Supplementary Cardmember (as the case may be) to the Bank.
1.29. “Phone Banking Service” means the 24 hours service offered by the Bank through its call centre for the support and assistance of the Cardmembers and/or Supplementary Cardmembers of the Bank.
1.30. “Rupee” means the lawful currency of Pakistan.
1.31. “Request or Instructions” including but not limited to request or instructions through submission of an application on the format as prescribed by the Bank’s facsimile message, telephone call, email, electronic message sent via cellular telephone and or any other means of communication for issuance of the Card including a Supplementary Card and for any facility(ies) or service(s) offered by the Bank but not restricted to balance transfer facility, availing installment plan, payments to third parties or conducting execution of any Card Transaction pursuant to the Terms and Conditions.
1.32. “Schedule of Charges” means the document prescribing service fee(s), commission, charges and other fee(s) applicable to, including, but not limited to the Card issued by the Bank, Card transactions including foreign currency transactions and or Card Account, issued by the Bank from time to time for the Cardmembers and the said schedule is also available at the Bank’s branches, ATMS of the Bank, through advertisement and/or sending information to the Cardmembers at their addresses or handing over the information to the Cardmember at the time of issuing the card and on the website of the Bank. The Schedule of Charges shall form a part of these Terms and Conditions.
1.33. “E-Statement of Account” means the Bank’s monthly or other periodic Statement of Account sent to the Cardmember showing particulars of the current balance and Minimum Payment Amount due on the Card Account and payable to the Bank on Payment Due Date and brief particulars of Charges and other Liabilities, as the case may be.
1.34. “Service Fee” means a fee as determined by the Bank and prescribed under the Schedule of Charges and payable by the Cardmember on the outstanding Liabilities and other amounts in relation to the Card Account. The Bank shall have the right to change the rate of the Service Fee by giving a notice to the Cardmember.
1.35. “Supplementary Card” means the Card issued by the Bank on the application of the Cardmember to the Supplementary Cardmember with a clear understanding that the liability of payment rests with the original Cardmember and shall include subsequently issued renewal or replacement Supplementary Cards, if any, unless the context otherwise requires.
1.36. “Supplementary Cardmember” means the person who is issuing a Supplementary Card with the authorization and consent of the original Cardmember.
1.37. “T PIN” means the personal identification number issued or selected by the Cardmember or the Supplementary Cardmember to enable the Cardmember or the Supplementary Cardmember, as the case may be, to use the Phone Banking Service, and/or any other service made available by the Bank, as prescribed under these Terms and Conditions.
1.38. “Validity Date” means the validity date specified by the Bank on the Card.
1.39. “US Dollar” means the currency of the United States of America.
In these Terms and Conditions unless the context otherwise requires;
i. Words importing only the singular number shall include the plural number and vice versa.
ii. Any reference to a Cardmember includes where the context permits any or all heirs or executors, administrators and successors-in-interest.
iii. The headings to the clauses herein shall not be taken into consideration in the interpretation or construction of these Terms and Conditions.
2.1. In order to obtain the Card, an Application Form shall have to be duly filled in and signed by the Cardmember and any Supplementary Cardmember, as the case may be, before the Card is issued by the Bank. The Cardmember’s application shall be an offer made by a customer to the Bank to apply for a Card which the Bank, in its sole discretion, may accept. The above mentioned offer and acceptance shall be subject to the Terms and Conditions. Upon the Bank’s acceptance of the Cardmember’s application and subsequent issuance of the Card under the Terms and Conditions hereunder, the Card may be collected by the Cardmember in person (but not through a mandate) or be sent by courier to the Cardmember’s billing address. In the event of the Card being sent by courier, the same shall be at the sole risk of the Cardmember. All renewed and replaced Cards thereafter will be sent by courier to the Cardmember’s last known billing address, at the sole risk of the Cardmember. However, any other communication or letters shall be sent to the Cardmember at the alternative address in case of return of mail from the last known billing address of the Cardmember.
2.2. That on receipt of the Card for initiating Electronic Funds Transfer, the Cardmember and (as applicable) the Supplementary both are bound to immediately activate the Card according to the instructions of the Bank and immediately sign on the signature space provided on the Card. Upon signing of the Bank’s Application Form and subsequent issuance of the Card, the Cardmember is bound to adhere to these Terms and Conditions and Schedule of Charges and any amendments thereof. The Card member agrees to be liable for all the Liabilities and Charges arising on the Card. Moreover, the Cardmember shall take all necessary steps and precautions to ensure that no loss to the Bank is caused through misuse or fraud relating to the use of the Card. The Card will be activated only on the verbal request of the Cardmember and/or Supplementary Cardmember, on the recorded line, provided the call is made from the authorized number mentioned on the Application Form.
2.3(a). Neither the Cardmember nor the Supplementary Cardmember shall either use the Card or allow any third party to use the Card or the Supplementary Card for any purpose or transaction prohibited by law or otherwise, which shall include without limitation gambling, and the Bank, in its sole discretion, may decline such transactions carried out through the internet or in any other way.
2.3(b). In the event that the Cardmember or the Supplementary Cardmember either uses the Card or allows any third party to use the Card or the Supplementary Card for any purpose or transaction prohibited by law or otherwise, as indicated in 2.3(a) above, then the Cardmember, the Supplementary Cardmember or the third party, as the case may be, who used either the Card or the Supplementary Card for any such purpose, shall be responsible/liable under the law for using the Card or the Supplementary Card for any such purpose/ transaction prohibited by law; provided, however, that the Cardmember shall remain liable for unauthorized activities conducted through the Card as provided under these Terms and Conditions. The Bank shall have no liability/responsibility of whatsoever nature and howsoever arising on account of either the Card or the Supplementary Card being used for a purpose/transaction prohibited by law or otherwise.
2.4. The Bank shall have the right to refuse to authorize any Card Transaction without assigning any reason thereof. Further, the Bank shall be entitled to limit or discontinue with providing the services and facilities to the Cardmember in any city or country. It shall be the Cardmember’s responsibility to inform the Bank prior to undertaking any foreign travel to check whether the Bank is providing services regarding the Card in a particular country where he/she intends to visit.
3.1. The Card is not transferable and no person or third party other than the Cardmember (or any duly authorized Supplementary Cardmember) is permitted to use the Card or the Supplementary Card, as the case may be. The Cardmember or the Supplementary Cardmember shall not breach any of these Terms and Conditions. The Bank also reserves the right to block or delay the Credit Limit in case the Cardmember defaults (i) in making payments, including the Minimum Payment Amount, of the Card on a due date, as may be notified by the Bank to the Cardmember, including the Payment Due Dates, respectively, (ii) in making the required payments in respect of any other facility extended by the Bank by virtue of these Terms and Conditions.
3.2. Notwithstanding that Cardmember’s Credit Limit has not been exhausted and notwithstanding anything to the contrary stated herein, the Bank in its absolute discretion shall have the right, at any time and without notice and without giving any reason and without liability to the Cardmember or the Supplementary Cardmember, to withdraw or restrict the Cardmember’s or Supplementary Cardmember’s right to use the Card or the Card Account, or to refuse to authorize any Card Transaction or increase or decrease the Credit Limit or modify or terminate any of the facilities and benefits made available to the Cardmember hereunder. Such action may be taken by the Bank in respect of all Cardmembers generally or only a specific Cardmember. Notwithstanding that the Cardmember may not be in default of for the full/partial amount of the aforesaid loss, damage or expense.
3.3. The Cardmember or a Supplementary Cardmember shall be bound to immediately notify the Bank of any change or imminent change in any information that he or she may have provided in his or her Application Form or other information provided to the Bank and respectively agrees to immediately provide any other information, documents or particulars if requested by the Bank at any time. The Cardmember or a Supplementary Cardmember also agrees to immediately notify the Bank of any occurrence or imminent occurrence of any event that may be relevant to the Terms and Conditions, including but not limited to:
3.3.1. His/her intention or plan to travel or reside outside Pakistan.
3.3.2. Any change in the Cardmember’s or Supplementary Cardmember’s particulars or other information as stated in the Application Form or any other information or particulars notified/required to be notified to the Bank from time to time, including any change in the Cardmember’s or Supplementary Cardmember’s bankruptcy, any change in his or her residential or office address or contact number(s), employment or position with his or her employer, as the case may be.
3.4. The Card shall at all times be and remain the property of the Bank. On receipt of delivery of the Card, the Cardmember agrees to be bound by all other Terms and Conditions governing the use of other facilities or benefits which may from time to time be made available in connection with the Card and any variations or amendments thereto which the Bank may apply from time to time at its discretion. Moreover, on receipt of notice of surrender by the Bank, the Cardmember or Supplementary Cardmember (as the case may be) shall forthwith surrender the Card to the Bank.
3.5. The Cardmember and/or the Supplementary Cardmember, as the case may be, declares that the aggregate amount of unsecured finance facilities availed by him or her from the Bank and other banks, in his or her own name shall at no time exceed the amount as prescribed by the State Bank of Pakistan from time to time. Moreover, the Cardmember shall provide any documentation or personal details to the Bank as and when requested by the Bank.
3.6. The Cardmember or Supplementary Cardmember’s Multiple Limit shall not exceed the approved/prescribed limit for the said Cardmember or Supplementary Cardmember.
3.7. The card shall be used for personal use only and shall not be used for speculative purposes such as real estate or capital markets.
3.8. The Card shall only be used for personal transactions and the Cardmember cannot make any third party transaction or business transaction on his or her personal Card. Further the Cardmember is not allowed to deposit any amount in his or her Card Account which is excessive to his or her agreed total credit limit.
3.9. In case the Cardmember or Supplementary Cardmember exhausts the Credit Limit sanctioned by the Bank, the Card will not be invalidated but all Card Transactions initiated by the Cardmember or Supplementary Cardmember beyond the Credit Limit may be declined till the Card amount is fully or partly funded.
3.10. The Card shall not be used for the sale, purchase, exchange, or investment of virtual currencies.
4.1. The Bank shall be entitled to claim and receive from the Cardmember any Charges and Liabilities and any other costs or expenses incurred or payable by the Cardmember including Supplementary Cardmember under these Terms and Conditions and according to the rates stipulated in the Schedule of Charges. The Cardmember shall be liable to pay to the Bank all such amounts regardless of the manner in which the Card Transaction is conducted or instructions are issued by the Cardmember in relation thereto. In addition, the Bank shall be entitled to claim and receive all losses or damages incurred or sustained by the Bank arising from or relating to the unauthorized use of the Card (or any indemnity herein or otherwise be given) or any breach of these Terms and Conditions by the Cardmember and Supplementary Cardmember. In case the Cardmember including a Supplementary Cardmember is maintaining another account with the Bank, the Bank shall be entitled, in its absolute discretion, to debit such other account(s) and claim/receive from the Cardmember any Charges and Liabilities and any other costs or expenses incurred or payable by the Cardmember including Supplementary Cardmember under these Terms and Conditions and according to the rates stipulated in the Schedule of Charges.
4.2. All foreign transactions, made or incurred by the Cardmember in any country except Pakistan on the Card, will be converted from the base currency (i.e. currency of that particular country as allowed by the Bank from time to time) to US Dollars on the international exchange rate applied after which same shall again be converted into Rupees for the purpose of reimbursement from the Cardmember. To settle the Cardmember’s foreign spending, the Bank will purchase US Dollars from the open market at the prevailing open market (authorized money changers) rate and will debit the Cardmember’s account in Rupees using that rate plus a premium. Foreign transactions may also include foreign airline tickets bought on a Card.
4.3. The Cardmember and the Supplementary Cardmember shall be jointly or severally liable to pay all amounts debited to the Card Account by the Bank as more particularly specified in clauses herein below, unless provided otherwise in these Terms and Conditions with regard to specific provisions.
4.4. In the event that a Card is issued against cash collateral deposited with the Bank or against a lien to be marked on an account of the Cardmember, the Cardmember hereby irrevocably authorizes and empowers the Bank to open a Rupee account as the Bank may deem appropriate and undertakes to deposit therein an initial account opening balance which shall not be less than the Credit Limit. The Cardmember agrees, with respect to any Rupee account opened by the Bank on his or her behalf, that:
4.5. The Cardmember hereby irrevocably authorizes the Bank to effect debit to the Card Account of the Cardmember maintained with the Bank in order to purchase foreign currency notes or other allowed instruments on behalf of the Cardmember to effect remittance, or to instruct money exchangers to effect such remittances on behalf of the Cardmember against payment of equivalent Rupees debited from the Card Account together with all applicable costs, as allowed by the State Bank of Pakistan for settlement of the foreign currency dues/outstanding balance of the Cardmember. In this regard the Cardmember irrevocably authorizes the Bank to purchase or instruct to purchase foreign currency (instruments/cash) from the authorized money changers as allowed by law and accordingly debit the relevant local currency account of the Cardmember (at the sole risk, cost and expense of the Cardmember and/or Supplementary Cardmember) in order to recover all outstanding Rupee and Non-Rupee Charges and Liabilities and all costs and expenses incurred in connection therewith. The Cardmember is required to pay at least the Minimum Payment Amount by the Payment Due Date. In case the Cardmember makes partial payments then in such a case Bank will take into account partial payment made before charging Service Fee or other applicable charges on the outstanding amount. The Cardmember must not deposit cash in the Card or Card Account exceeding their total dues that may raise anti money laundering issues or to avoid violation of any regulation of State Bank of Pakistan.
4.6. The Bank shall issue No Objection Certificate (“NOC”) to the Cardmember on permanent settlement/closure of the Card Amount only on receiving a written request by the Cardmember. NOC shall not be issued by the Bank in the absence of such written request by the Cardmember.
5.1. The Cardmember must avail E-Statement facility, through which the Statement of Account will be emailed every month, on the notified e-mail address, unless there has been no outstanding balance or no transactions on the Account since the previous month. On receipt of the same, the Cardmember would be required to pay at least the Minimum Payment Amount indicated in the E-Statement of Account on or before the Payment Due Date. The Cardmember must send the payment before the Payment Due Date to avoid any late payment fee and Service Fee. If the Cardmember does not receive the Statement of Account within seven (7) days of regular or expected date of receipt of the Statement of Account, then he or she shall call the Bank’s Phone Banking Service at 111-556-677 to get the Statement of Account details. (For more information regarding E-Statements, the Cardmember can call on the Phone Banking Service at 111-556-677 where the Bank’s phone bankers are ready to assist round the clock). The E-Statement contains information on breakup of total amount due, the Minimum Amount Payable and Service Fee along with the method of calculation for purchase of goods or services, cash advances, and other benefits of Card (if different).
Note: Service Fee will not be charged by the Bank on net credit i.e. after deducting the amount paid by the Cardmember. The outstanding amount due to rounding-off of paisas will not be considered as partial payment and Service Fee will not be charged on it.
5.2. The Cardmember has the option to pay the full balance or Minimum Payment Amount of the outstanding balance as it appears on the front side of the Statement of Account to avoid charges in relation to late/non-payment. However, it is suggested that the Cardmember pays the payable amount by the Payment Due Date. In case the Cardmember makes partial payments, the Bank will take into account partial payment made before charging Service Fee or charges on the outstanding amount.
5.3. If the Cardmember is unable to make payment by the Payment Due Date, a late payment fee will be charged to the Card Account. A late payment fee or delayed payment fee specified through the Schedule of Charges or through written notice of the Minimum Payment Amount, whichever is greater (or such other amount as the Bank may specify through the Schedule of Charges or written notice) will be charged to the Card Account if Cardmember’s payment is not received by the Bank on or before the Payment Due Date.
5.4. In the event that the E-Statement of Account is not received by the Cardmember, the obligations of the Cardmember under these Terms and Conditions, Schedule of Charges and E-Statement of Account to the Bank shall not cease and all applicable Charges and Liabilities shall continue.
5.5. If the Cardmember fails to pay the Minimum Payment Amount reflected in any previous E-Statement by the Payment Due Date stated therein, then in such a case and without prejudice to the Bank’s rights and remedies, the Cardmember shall pay to the Bank, in addition to paying the applicable Minimum Payment Amount for the current E-Statement of Account, all arrears of the Minimum Payment Amount payable for earlier periods and any and all fees and Charges relating thereto. The Bank is also entitled to charge auto debit insufficient fund fee/auto debit rejection fee.
5.6. The Cardmember can settle his or her outstanding balance by making payments through the following channels:
The other costs and expenses payable under these Terms and Conditions, Statement of Account or E-Statement of Account and Schedule of Charges shall continue to accrue. The fact that, for whatever reason, the Cardmember does not receive the Statement of Account on time or at all, shall not free him/her from the obligation to make the payments to the Bank on time and it is his/her continuous obligation to show reasonable diligence to ensure that all payments due to the Bank from him/her are made on time.
5.7. If the Cardmember effects full payment of the Balance outstanding in the Card Account on or before the Payment Due Date subject to collection of the required Service Fee, and other fees for Cash Advances payable hereunder, for the period covered by the relevant E-Statement, the Bank will not charge the Service Fee.
5.8. In addition to the amount payable by the Cardmember, the Bank shall charge the Cardmember and debit to the Card Account a dishonored payment or return cheque fee, if any cheque or other payment order or instruction issued by the Cardmember to the Bank is not honored for any reason whatsoever in relation to payments for current or previous E-Statements of Account. The following, without limitation, shall be deemed dishonored payment:
5.9. All payments received by the Bank from the Cardmember may be applied in and towards payments of unpaid fees, Cash Advances, Charges, Liabilities and other costs and expenses in previous or current E-Statements of Account in such order of priority as the Bank may deem fit.
5.10. The Bank’s rights against the Cardmember shall not be determined, affected, or prejudiced by any and all amounts payable to the Bank whether actual or contingent or joint or several. All amounts shall immediately become due or payable upon the death, bankruptcy, or insanity of the Cardmember/or Supplementary Cardmember and the Card shall immediately cease to be valid and must be returned to the Bank by the legal heirs, legal representatives, executors, receivers, relatives, friends, colleagues etc. of the Cardmember.
5.11. The Bank shall only credit the Cardmember’s cheque if the Cardmember has made all cheques payable to their Card Accounts, marked “a/c payee only” and payable in Rupees and should write their Card number, full name on the back of the cheque and always return payment coupon together with the payment. The Cardmember must not send cash in the payment envelope. In case of returned/dishonored cheque(s), Service Fee and other ancillary charges will be charged as per the Schedule of Charges.
5.12. In the event of an attachment order pertaining to the Cardmember’s assets or upon his or her,
bankruptcy or death, or upon demand by the Bank or any reason whatsoever, or in the case of
breach of these Terms and Conditions or Application Form or Schedule of Charges, the
Cardmember or their legal heirs or legal representatives, shall settle the debit balances of the
Cardmember immediately. This commitment shall bind the Cardmember’s legal heirs and
representatives without any objection or challenge
5.13. If the Cardmember uses the Card to pay for any airline tickets (whether domestic or foreign) via internet-based transactions, the amounts subsequently billed in the E-Statement of Account may differ from the amount listed/notified on the airline’s website at the time of the transaction. This is because the purchase of airline tickets through internet-based transactions may be treated as a foreign currency transaction, with the account of the acquiring Merchant or the airline’s principal/head office being located in a different country. In accordance with these Terms & Conditions, the transaction will be subject to all applicable rules and procedures of the Bank for foreign currency/base currency conversion into US Dollars and further conversion into Rupees, based on the exchange rate used by the Bank at the time of conversion.
5.14. The Bank will credit the Card Account with a refund in respect of a Card Transaction, any payment made to the Card Account, or any other credit due to the Cardmember, in accordance with its usual practice once the Bank receives such refund in Pakistan. Any refund, payment, or credit to the Card Account shall not be remitted to the Cardmember unless otherwise decided by the Bank, but shall primarily be applied towards reducing the Cardmember’s Charges or other Liabilities incurred or debited to the Card Account.
5.15. The Cardmember shall not deposit cash in excess of the amount due on their Card Account. In case there is any excess cash in the Cardmember’s Card Account, the Bank may refund the excess amount via Pay Order after deducting the Pay Order charges as per the Schedule of Charges.
5.16. The Bank is not responsible for ensuring that the Payment Due Date does not fall on a holiday due to the sighting of the moon, since the Bank’s system does not support holidays for moon sighting. In case the Payment Due Date falls on a public holiday due to moon sighting, the Cardmember shall make payments before such date.
5.17. If the Cardmember or Supplementary Cardmember goes over his/her Credit Limit due to nonpayment or levy of any charges, the Cardmember shall be liable to pay over-limit charges as communicated in the Schedule of Charges.
5.18. The Bank has the sole discretion to appoint collection or recovery officers or lawyers for recovery of outstanding dues or to initiate any action allowed by law for recovery of all money owed to the Bank, with or without prior notice.
5.19. The Bank’s collection or recovery officers may call or visit the Cardmember for the recovery of outstanding dues during convenient hours (between 8:00 A.M. and 9:00 P.M.). However, if the Cardmember is not available during these timings, the Bank’s collection or recovery officers may visit at a time mutually agreed upon by both parties.
6.1. The Cardmember must carefully review the E-Statement of Account upon receipt and reconcile all transactions regularly. In case of disputed transactions or any discrepancies, the Cardmember must immediately inform the Bank in writing within seven (7) days of receiving the monthly statement or the Payment Due Date. The Cardmember must retain all sales slips, statements, and printed receipts as evidence for any disputed transactions. If a sales slip, printed receipt, or mini-statement is retrieved for investigation and the Bank determines the charges are valid, a retrieval fee will be charged according to the Bank’s Schedule of Charges, depending on whether the documents are retrieved from a local or international bank. The Bank’s findings will be final and binding on the Cardmember.
6.2. For disputed Card Transactions, the Cardmember should visit the Bank’s branch or contact the Bank through the following touchpoints within the above timeframe:
Call: 021/051 111 556 677
Email: support@zindigi.pk
6.3. If the request is not submitted within seven (7) days of receiving the E-Statement, the Card Transaction will be deemed authentic, and the Cardmember shall pay the entire amount.
6.4. When reporting a disputed Card Transaction, the Cardmember must provide:
1. Transaction date
2. Type of transfer
3. Transaction description (including Merchant’s name)
4. US Dollar amount (if international)
5. Rupee amount
Complaints will not be entertained if all supporting documents are not provided in a timely manner.
6.5. All signature-related disputes or disputes involving Supplementary Cardmembers are the responsibility of the Cardmember.
6.6. If the Bank’s investigation finds the Cardmember at fault, all charges imposed by the Merchant or acquirer (including document retrieval fees) will be passed on to the Cardmember.
6.7. The Bank will attempt to resolve disputed Card Transactions promptly, in accordance with VISA franchise rules or other relevant international card associations, considering the nature of the transaction, distances, and time zones. Complaints originating within Pakistan will be resolved within forty-five (45) days. The Bank will communicate whether temporary credit will be provided during the investigation period.
6.8. Service Fees will not be charged during the investigation period. Fees accumulated during the investigation will only be recovered if the dispute is resolved in favor of the Bank. If the dispute is resolved in favor of the Cardmember, the Bank will refund the disputed amounts, even if the Card has been canceled after lodging the complaint.
6.9. The Bank, Merchant, or other authorized parties providing Electronic Funds Transfer services must retain complete records of electronic transactions in electronic form as required under the Electronic Transaction Ordinance, 2002, for the period determined by the State Bank of Pakistan.
7.1. If approved by the Bank, the Cardmember or Supplementary Cardmember may use the Card to obtain a Cash Advance up to the limit decided by the Bank from time to time, at the Bank’s counter, participating bank counters, financial institutions, or ATMs that accept the Card.
7.2. The Bank will charge a Service Fee on each Cash Advance from the date of the advance until full payment at the rate specified in the Schedule of Charges per month, or at such other rate as the Bank may determine. In addition, the Cardmember shall also pay the Cash Advance fee as specified in the Schedule of Charges for each Cash Advance obtained.
7.3. If the outstanding amount (including purchases, Cash Advances, or otherwise) is not fully repaid by the Payment Due Date, Service Fee will be charged at the rate specified in the Schedule of Charges per month on the daily outstanding balances, starting from the Card Transaction date until full adjustment.
7.4. Cards usable locally and internationally will attract additional charges for international use, covering VISA Card International and other associated charges in addition to the fees defined above.
7.5. If the Government of Pakistan declines to permit continued convertibility of Rupees through authorized money changers, the Cardmember agrees to make payment to the Bank in Rupees for all Non-Rupee Charges converted at the Bank’s specified exchange rate.
7.6. If the Cardmember exceeds the assigned Credit Limit without authorization, the Bank may charge additional fees on the overdrawn amount and for each day of delay, at a rate not exceeding that applicable to commercial finances under normal business practices. The Cardmember agrees that such charges are reasonable compensation for inconvenience caused by exceeding the Credit Limit.
7.7. The Bank will credit the Card Account with a refund for a Card Transaction only if and when the Bank receives such refund in Pakistan, in accordance with its usual practice.
7.8. In cases where the Cardmember makes a mistake, retrieval charges for international and local transactions will apply as per the Bank’s Schedule of Charges.
7.9. The Cardmember shall pay all fees and charges imposed by the Bank from time to time for services provided under these Terms, or due to changes in rules, regulations, or government-imposed taxes, levies, or duties.
7.10. The Bank may revise or change these Terms and Conditions, including charges for Card services, at any time. The current charges, fees, and rates, and any revisions, will be displayed in the Bank’s Schedule of Charges at branches and on the Bank’s website. The Cardmember is responsible for reviewing and understanding the Terms, Schedule of Charges, and amendments. Continued use of the Card after dispatch of amendments will constitute acceptance of such changes. Revised Terms and Schedule of Charges will be effective from the date specified by the Bank.
8.1. The Cardmember hypothecates to the Bank, as continuing security for all Charges, Liabilities, and other amounts payable, all present and future household goods, furniture, fittings, office appliances or equipment (including air conditioners, televisions, refrigerators, computers, cars, vehicles), cash, shares, and other valuables (“Hypothecated Property”). The Bank, or its representatives, may enter the Cardmember’s premises without further notice in case of non-payment, repossess the Hypothecated Property, and sell it privately or at public auction at prices determined solely by the Bank. The Cardmember agrees to pay all costs incurred in enforcing this security and remains liable for any deficiency. The Cardmember indemnifies the Bank against any loss, damage, claim, or demand arising from repossession or sale of the Hypothecated Property, and agrees to execute any documents required by the Bank to perfect the security.
8.2. The Cardmember assumes full liability as principal debtor for all payment obligations to the Bank for his/her own Card and any Supplementary Card.
9.1. On the Cardmember’s application, the Bank may issue a Supplementary Card to any person aged 13 or above, nominated by the Cardmember and approved by the Bank. The maximum limit for the Supplementary Card is 100% of the primary Cardmember’s limit. The maximum number of Supplementary Cards per Cardmember is six, at the Bank’s discretion, subject to review. All Supplementary Cards, including renewals and replacements, shall be sent to the last known billing address of the Cardmember or Supplementary Cardmember at the Cardmember’s risk. Both the Cardmember and Supplementary Cardmember are jointly and severally liable for all charges, liabilities, and costs incurred. The Credit Limit for the Cardmember includes the limit of all Supplementary Cards, and neither the Cardmember nor Supplementary Cardmember shall exceed this total limit. Foreign currency balances in the Card Account must at all times cover the applicable Credit Limit.
9.2. The liabilities and obligations of the Cardmember and Supplementary Cardmember are not affected by disputes, counterclaims, or set-off rights between them. The Cardmember remains liable as principal debtor for all charges and liabilities incurred by the Supplementary Cardmember. The Cardmember indemnifies the Bank against all losses, damages, liabilities, and expenses arising from breaches of these Terms by the Supplementary Cardmember.
9.3. The Bank may, at its discretion, vary or release the obligations of the Supplementary Cardmember without affecting the Cardmember’s liability as guarantor. Until the Cardmember fully discharges their liability, no claim, set-off, or competition rights shall arise from payments made on behalf of the Supplementary Cardmember.
9.4. Any payment made by the Cardmember or the Supplementary Cardmember to the Bank shall
be allocated towards reduction of the debit balance in the account but the Cardmember and the
Supplementary Cardmember Shall continue to remain liable for any outstanding post-payment debit
balance, if any, in the Card Account.
10.1. The Cardmember or Supplementary Cardmember shall choose an ATM PIN or T PIN for use at any Bank, ATM, or Phone Banking Service provided by the Bank. The Cardmember agrees that:
10.2. The Cardmember or Supplementary Cardmember shall not at any time:
10.3. Failure to comply with these security requirements may result in liability for unauthorized use of the Card. The Bank shall not be responsible for any such unauthorized use. The Cardmember and Supplementary Cardmember must always take reasonable steps to keep the Card safe and the PIN secret. Neither the Bank nor any agency is authorized to request disclosure of the PIN or T PIN.
11.1. If the Card and/or Supplementary Card is lost, stolen, or the ATM PIN or T PIN is disclosed to any third party, or handed over to a third person, the Cardmember and/or Supplementary Cardmember must immediately notify the Bank in writing, including all material particulars such as the Card and/or Supplementary Card number. The Cardmember shall request the Bank to suspend, cancel, or block the operations on the reported Card and/or Supplementary Card. Upon receipt of such notification, the Bank shall suspend, cancel, or block the Card and/or Supplementary Card and the Card Account as soon as reasonably possible. The Cardmember remains responsible for all consequences if the Card is used and for any outstanding post-payment debit balances. The Cardmember and Supplementary Cardmember are responsible for the safe custody of their Card.
11.2. The Cardmember agrees that the Bank may recover all unauthorized Charges or Cash Advances made prior to reporting the loss or theft, provided the Cardmember is not liable for unauthorized Card Transactions made after reporting the loss, theft, or disclosure of PIN, if the Cardmember or Supplementary Cardmember has complied with clause 11.1 and other Terms and Conditions to the Bank’s satisfaction, and provided the loss, theft, or disclosure is not due to the Cardmember’s or Supplementary Cardmember’s negligence or default.
11.3. Any lost or stolen Card subsequently recovered must be immediately returned to the Bank, cut in half, and must not be used. The PIN or T PIN must not be used after reporting its disclosure to the Bank.
11.4. The Bank may, at its absolute discretion, issue a replacement Card for any lost or stolen Card under these Terms and Conditions or additional terms as deemed fit, and may charge a replacement fee.
11.5. The Cardmember must contact the Bank immediately for any complaint or problem regarding the monthly statement. If aware of any fraudulent or unauthorized transaction, the Cardmember or Supplementary Cardmember shall inform the Bank as soon as discovered. The Bank may be contacted 24 hours a day at 111-556-677 for local callers and 0092-800-78900 for international callers. Expenses incurred shall be borne by the Cardmember. If the problem cannot be resolved immediately:
11.6. Except as required by law, the Bank is not responsible for goods or services charged with the Card or if a Merchant refuses to accept the Card. Merchants may impose additional restrictions on Card usage, and the Bank is not responsible for these. The Cardmember or Supplementary Cardmember must raise any claims or disputes directly with the Merchant concerned.
12.1. The Cardmember may inform the Bank at any time of their intention to close the Card Account and terminate the use of all or any Cards, including Supplementary Card(s), by providing prior written notice and returning all Cards to the Bank, cut in two halves and ensuring the chip (if any) is damaged. The Card Account shall be closed only after the Bank receives all Cards cut in half and full payment of all Charges and Liabilities.
12.2. Upon termination of all or any Card(s), all Charges and Liabilities of the Cardmember and Supplementary Cardmember, whether actual or contingent, shall become immediately due and payable. The Cardmember and Supplementary Cardmember shall be jointly and severally liable to the Bank until all Cards are returned cut in half and full payment for all outstanding Charges, Liabilities, and related costs and expenses is made. The Bank shall not refund annual membership fees or any part thereof upon termination of the Card and Card Account.
12.3. The Cardmember must terminate the Card and Card Account under this clause if they do not agree to any of the Terms and Conditions, subject to the payment of all amounts accrued and due up to the date of termination. Continued usage of the Card and/or Supplementary Card shall be deemed acceptance of the Terms and Conditions, and the Cardmember and Supplementary Cardmember shall remain responsible for fulfilling all obligations thereunder.
13.1. The Bank is not liable for any loss or damage incurred by the Cardmember or Supplementary Cardmember due to refusal by the Bank, any Merchant, participating bank, financial institution, ATM, or other party to allow a Card Transaction, accept the Card, Card number, PIN, T PIN, or extend/provide Cash Advance up to the Credit Limit.
13.2. The Bank is not liable for the quality, quantity, sufficiency, or acceptability of goods or services purchased using the Card, or for any breach or non-performance by a Merchant. Any dispute between the Cardmember and the Bank, Merchant, or other person shall not affect, reduce, or suspend the Cardmember’s liability to the Bank, including any counterclaims or set-off rights.
13.3. The Bank is not liable for any loss or damage arising from ATM or system failures, communication or data processing system issues, industrial or other disputes, or any cause beyond the Bank’s control.
13.4. The Cardmember and Supplementary Cardmember acknowledge that all Charges and Card Transactions executed are in accordance with applicable laws, regulations, rules, circulars, and directives in Pakistan, as amended from time to time. They indemnify the Bank against any fines, losses, or damages incurred by the Bank resulting from their contravention of such laws or regulations.
14.1. The Bank may, from time to time, change, amend, add to, or delete any of these Terms and Conditions, including but not limited to terms relating to payment, percentage rates, Charges, Service Fees, and other applicable costs, expenses, charges, and fees. The Bank may notify Cardmembers of such changes through inclusion in the E-Statement of Account, a letter, display on the Bank’s website, advertisement, or posting at any prominent place in Bank branches or ATMs. Such changes, additions, or deletions shall be made available at least thirty (30) days in advance and shall be effective from the date specified by the Bank, or if included in the E-Statement of Account, from the date of the statement unless otherwise notified. These changes, at the Bank’s sole discretion, shall be binding on the Cardmember and any Supplementary Cardmember.
14.2. Retention of the Card by the Cardmember or Supplementary Cardmember after receipt of any changes, additions, or deletions shall constitute acceptance of the amended Terms and Conditions without reservation.
14.3. If the Cardmember or Supplementary Cardmember does not accept the amended Terms and Conditions, the Cardmember must immediately terminate the use of the Card in accordance with the Suspension/Termination provisions.
15.1. The Cardmember or Supplementary Cardmember irrevocably authorizes the Bank to disclose any information relating to the Card Account, Card usage, or financial affairs of any Cardmember to any Merchant, bank, financial institution, the Bank’s branches, related or affiliated entities, members of the international VISA Card Network, or any third party as required by applicable law or as the Bank deems appropriate in its sole discretion.
16.1. All Cards, PINs, Notices, E-Statements of Account, demands, or other communications under these Terms and Conditions (“Communications”) may be delivered personally, by courier, or sent by ordinary post to the last known billing or other address of the Cardmember. Communications are deemed served on the day of delivery if delivered by hand, or on the next business day after posting if sent by courier. Communications sent to the Cardmember are deemed communicated to any Supplementary Cardmember.
16.2. Notwithstanding the above, the Bank may rely and act on any notices, requests, or instructions that appear to be from the Cardmember or Supplementary Cardmember, at its absolute discretion.
16.3. Any notice, request, or instruction from the Cardmember to the Bank under these Terms and Conditions must be in writing and sent by registered post with acknowledgment due. Such communication shall take effect only one (1) business day or such longer period as the Bank may require after the Bank’s actual receipt of the notice.
17.1. The Cardmember and Supplementary Cardmember undertake to indemnify and hold the Bank harmless against any loss, damage, liability, cost, expense, claim, or action (whether legal or otherwise) that the Bank may incur due to these Terms and Conditions, any breach thereof, or the enforcement of the Bank’s rights herein. This includes any loss incurred as a result of governmental restrictions or payments made by the Cardmember in cash or any other mode.
18.1. The Bank may at any time, without further notice or liability, combine, consolidate, merge, or amalgamate any or all accounts of the Cardmember or Supplementary Cardmember maintained with the Bank or any affiliate/subsidiary (whether current, deposit, or of any other nature and in any currency). The Bank may set-off, apply, or adjust any credit in such accounts towards the outstanding balance of the Card Account. If currency conversion is required, the Bank may apply its usual exchange rates, and all exchange risks, losses, premiums, commissions, and other Bank charges shall be borne by the Cardmember.
18.2. The Bank’s right of set-off includes implied authorization from the Cardmember or Supplementary Cardmember prior to death and continues until the Bank is notified in writing. Upon such notification, the Card and Card Account shall be blocked for new transactions according to the Bank’s policies.
19.1. The Bank may waive any Terms and Conditions, default, or breach unconditionally or otherwise, provided such waiver is in writing. No condoning, excusing, neglect, or forbearance by the Bank shall operate as a waiver of its rights unless explicitly stated in writing. Any written waiver applies only to the specific matter and does not constitute a waiver of any other Terms and Conditions.
20.1. These Terms and Conditions remain in full force and effect from the signing of the Application Form, delivery or dispatch of the Terms and Conditions, and issuance of the Card, and shall continue until the Bank acknowledges receipt of all Cards cut in two halves with the chip damaged, and full payment of all Charges and Liabilities including related costs and expenses.
20.2. These Terms and Conditions apply to Additional Cards and Additional Cardmembers, including any special instructions or provisions related to such Cards and Cardmembers issued or applied by the Bank from time to time.
21.1. Each of these Terms and Conditions shall be severable and distinct from one another and if at
any time any one or more of such Terms and Conditions is/are or become/s invalid, illegal or
unenforceable, the validity, legality or enforceability of the remaining provisions shall not in any way
be affected or impaired thereby
22.1. The Bank reserves the right to levy applicable excise duty or other charges as determined. All amounts payable to the Bank, whether actual, contingent, joint, or several, shall become immediately due and payable upon the death of the Cardmember and/or Supplementary Cardmember. The Cardmember and Supplementary Cardmember agree to reimburse the Bank for any similar taxes, levies, imports, or cesses payable in connection with the use of the Card or Card Account.
23.1. The Cardmember and Supplementary Cardmember agree that the Bank may, with or without notice, assign, discount, or otherwise transfer part or all of its rights, obligations, and interests herein (including in any goods hypothecated by the Cardmember) to any third party for such consideration or otherwise, as the Bank deems appropriate.
24.1. The Bank may issue a new card or cards upon instructions received from the Cardmember according to its policies. The Bank also reserves the right, in its sole discretion, not to reissue or renew the Card based on the Cardmember’s conduct. The Cardmember shall remain bound by these Terms and Conditions and any amendments thereto.
25.1. These Terms and Conditions are governed by and shall be construed in accordance with the laws of Pakistan. The Cardmember and Supplementary Cardmember hereby submit to the jurisdiction of competent courts in Pakistan.
26.1. The Bank reserves the right to contact the Cardmember through any mode of communication to recover the debt, in accordance with the State Bank of Pakistan’s Fair Debt Collection Guidelines. This includes visiting the Cardmember if a payment is missed and the outstanding debt remains overdue. The Bank also reserves the right to contact Supplementary Cardmembers, their family, friends, neighbours, employer, or other third parties if the Cardmember remains out of contact for thirty (30) calendar days after missing a payment. If the Cardmember is contacted but the debt remains delinquent, the Bank may provide their information to the aforementioned third parties to recover the outstanding payment.
27.1. Except as provided herein, the Bank shall treat the personal information of the Cardmember and Supplementary Cardmember as private and confidential, even after the Card Account has been terminated or closed. The Bank will not disclose the Cardmember’s or Supplementary Cardmember’s relationship with the Bank, or their name and address, except under the following circumstances:
In the event of any dispute, doubt, or question arising between the Bank and the Cardmember regarding the interpretation, meaning, or effect of these Terms and Conditions, or any part thereof, or their respective rights and liabilities, the matter shall be referred to arbitration under the Arbitration Act, 1940. The award of the arbitrator(s) or umpire, as mutually agreed by the parties, shall be based on VISA Card by-laws and rules and shall be binding on the parties. The cost of the arbitration proceedings shall be borne by the losing party. The place of arbitration shall be Pakistan, and arbitration shall be conducted in the English language.
The Bank reserves the right to modify, suspend, or discontinue any promotions, discounts, cashback offers, or similar programs at any time without prior notice. Such modifications, suspensions, or discontinuations may be due to operational, regulatory, or other business considerations. The Bank shall not be held liable for any loss or inconvenience caused to customers due to the modification, suspension, or discontinuation of any offer.
The effective date or withdrawal date of this facility may be communicated via the Bank’s website, leaflets, brochures, advertisements in newspapers, or notices posted at conspicuous locations in the Bank’s branches or ATMs for the tenure mentioned therein. The Bank may withdraw this facility at any time without assigning any reason. The facility may be availed by the Cardmember or Supplementary Cardmember through the Bank’s Phone Banking Service or by submission of a duly filled and signed Application Form along with any required documents.
1.1. The purpose of the Installment Plan is to enable the Cardmember or Supplementary Cardmember to purchase or acquire goods and services through a Card Transaction using the Credit Limit on the Card specified by the Bank, or by converting the balance on the Card, and to make payments in equal monthly installments under the Installment Plan in accordance with the terms hereof and the Credit Card Terms and Conditions.
2.1. The Installment Plan is offered exclusively to Cardmembers or Supplementary Cardmembers whose payments on the Card are regular, in good standing, and made on or before the Payment Due Date as per the Terms and Conditions of both the Card and the Installment Plan. Additionally, the Cardmember or Supplementary Cardmember must have available Credit Limit on the Card Account.
2.2. All goods, services, transactions, and balance transfers from credit cards, including payments through pay orders made within or outside Pakistan, can be converted into the Installment Plan subject to the Terms and Conditions applicable to the Card.
3.1. The Cardmember or Supplementary Cardmember may avail the Installment Plan by calling the Bank’s Phone Banking Service at 111-556-677 and informing the relevant branch staff of the Installment Plan details, including the amount to be booked (minimum PKR 5,000), and choosing the Installment Plan Term or Period ranging from three (3) to sixty (60) months (in multiples of six (6) months). Subject to the Bank’s approval, the Installment Plan may be availed in accordance with the terms hereof and the Credit Card Terms and Conditions.
3.2. The Bank shall process and authorize an Installment Plan provided the amount is within the available Credit Limit. The Installment Amount shall include the principal amount plus the installment Service Fee (the Equal Monthly Installment Amount), and the same will be duly notified to the Cardmember or Supplementary Cardmember.
3.3. The Cardmember or Supplementary Cardmember shall pay the Installment Plan Amount through the Monthly Installments as per the agreed terms and Credit Card Terms and Conditions. The Cardmember or Supplementary Cardmember acknowledges full understanding of these Terms and Conditions and agrees to abide by the repayment schedule.
3.4. Multiple Installment Plans may be availed by the Cardmember or Supplementary Cardmember, subject to the available Credit Limit.
4.1. Monthly Installments of the Installment Plan shall be billed starting from the next E-Statement of Account after availing the Installment Plan, and every month thereafter until the Installment Amount is fully settled.
4.2. The Minimum Payment Amount on the E-Statement shall include the Monthly Installment.
4.3. If the Cardmember pays less than the Minimum Payment Amount on the Payment Due Date, Service Fees/Charges shall apply according to the Credit Card Terms and Conditions.
4.4. The Cardmember may change the Installment Plan Period or pay the Installment Plan Amount in full, subject to Bank approval and payment of applicable Installment Plan Charges.
4.5. In case the Card is cancelled or terminated, the Installment Plan will automatically terminate, and the remaining Installment Plan Amount, along with pre-payment charges, shall be payable immediately upon receipt of the E-Statement of Account.
5.1. Goods purchased under the Installment Plan shall be deemed hypothecated in favor of the Bank pursuant to the applicable clauses of the Terms and Conditions. The Cardmember or Supplementary Cardmember shall not sell, rent, mortgage, assign, encumber, or otherwise transfer the goods or any interest therein to any person or party. The Cardmember or Supplementary Cardmember shall exercise proper diligence in the use and maintenance of the goods.
6.1. The Bank shall not be liable for any damage or loss incurred by the Cardmember or Supplementary Cardmember arising from the purchase, installation, use, or otherwise of the goods or services under the Installment Plan. The Bank shall not be responsible for any negligence, breach of statutory or other duty on the part of the Merchant, nor for the quality of goods or services purchased. Any complaint regarding the quality of goods or services must be addressed directly to the Merchant and shall not affect the Cardmember’s or Supplementary Cardmember’s obligations under the Installment Plan.
7.1. The Bank may, at any time and with or without prior notice or liability to the Cardmember or Supplementary Cardmember, terminate the Installment Plan, cancel or vary its benefits or features, or vary, add, or delete any of the Installment Plan Terms and Conditions. The Bank may also determine the minimum amount allowed under the Installment Plan.
7.2. The Cardmember may terminate the Installment Plan at any time by giving prior notice to the Bank. In such cases, the Cardmember or Supplementary Cardmember shall be liable to pay any prepayment penalty as per the Schedule of Charges.
7.3. The Bank reserves the right to disqualify the Cardmember or Supplementary Cardmember from further participation if, in its judgment, the Cardmember or Supplementary Cardmember has violated the applicable Installment Plan Terms and Conditions and/or the Credit Card Terms and Conditions, or for any reason the Bank deems fit, without assigning any reason.
7.4. The Bank shall be entitled to disallow or refuse any instructions submitted by the Cardmember or Supplementary Cardmember under any promotion regarding the Installment Plan for purchasing products from different Merchants, without assigning any reason.
8.1. The Bank shall not be liable if it is unable to perform its obligations under the Installment Plan Terms and Conditions due to the failure of any machinery or communication system, industrial dispute, war, act of God, or anything beyond the Bank’s control. The Bank shall also not be responsible for any delay in transmission by the Merchant or any other third party of evidence of the Cardmember’s or Supplementary Cardmember’s application for the Installment Plan.
8.2. These Installment Plan Terms and Conditions are without prejudice to the Credit Card Terms and Conditions governing the issue and use of the Card. In case of any dispute between the Installment Plan Terms and Conditions and the Credit Card Terms and Conditions, the Bank’s decision shall be final and binding on the Cardmember and/or Supplementary Cardmember.
1. The Bank shall provide the Cardmember and Supplementary Cardmember with all services and facilities available under the Phone Banking Services in respect of the Card Account. These services may be accessed through telephone instructions (manual or automated) or written standing instructions. The Bank may issue a T PIN for utilizing Phone Banking Services.
2. The Cardmember shall not disclose the T PIN or other identification particulars to anyone and shall take all precautions to prevent such disclosure. The Cardmember remains liable for all Card Transactions made with the T PIN, whether known or unknown to them, and assumes liability for transactions by any Supplementary Cardmember.
3. Any person using Phone Banking Services and providing verification details may give instructions to the Bank. The Bank is not liable for executing instructions, even if not issued by the Cardmember.
4. By using Phone Banking Services, the Cardmember and/or Supplementary Cardmember agree not to make any claim against the Bank for acting on oral instructions.
5. The Bank may tape-record and monitor instructions given via Phone Banking Services, and these recordings may be used as evidence in any dispute.
6. The Cardmember or Supplementary Cardmember shall not deny the genuineness of any oral instructions. The Bank may suspend or ignore instructions at its discretion.
7. The Bank may debit the Card Account for any outstanding costs or charges incurred from Phone Banking Services. Sufficient funds or pre-arranged credit must be available in the Card Account, otherwise the Bank may still execute instructions at its discretion, and the Cardmember shall be liable for repayment.
8. Compliance by the Bank with oral instructions is subject to internal Bank policies, which may change from time to time.
9. No waiver shall be inferred unless expressed in writing by the Bank. Any waiver shall only apply to the specific matter it relates to.
10. The Cardmember acknowledges no claim shall arise against the Bank for acting on instructions given via Phone Banking Services and agrees to indemnify the Bank against all losses, costs, damages, claims, or litigation arising therefrom.
11. The Cardmember acknowledges that issuing verbal instructions involves inherent risks, including fraud and erroneous instructions. The Cardmember fully understands and accepts the limitations and risks associated with Phone Banking Services and exempts the Bank from all responsibility in connection with execution of such instructions.
Unless the context requires otherwise, the following words have the respective shall meanings ascribed hereto; terms not defined herein shall bear the same meaning as ascribed to such terms under the Terms and Conditions:
2.1. The Cardmember, being a Cellco subscriber, has requested to utilize the Services in accordance with the Terms and Conditions set out in this section as well as the Terms and Conditions, as far as the same may be applicable. In the event of conflict between the provisions set out herein and the Terms and Conditions, the provisions herein shall prevail.
5.1. The Bank may at any time, at its sole discretion, charge a fee for the use of any or all of the Services, upon change the format and/or the features of the Alerts provided to the Cardmember and the Cardmember shall remain wholly responsible for keeping himself updated in respect of such changes. The Bank shall use its best endeavours to notify such changes through its website or through any other legally recognized medium of communication.
The Cardmember authorizes the Bank (and its affiliates) and its personnel and employees to access and transmit the information relating to the Card Account(s) as well as send Alerts to the Cardmember through the Network in order to provide the Services to the Cardmember and to give effect to any instructions by the Cardmember in connection with such Services.
The Cardmember shall indemnify and keep the Bank free and harmless from and against all liabilities, losses, claims, damages incurred by the Cardmember or a third party arising out of or in connection with the use of the Services including but not limited to damages, any/all losses and resulting from negligence, theft and/or fraud provided however, that there is no gross negligence on the part of the Bank. Additionally, the Bank shall not be liable for any expense, claim, loss or damage arising out or in connection with this Agreement including but not limited to loss or damage resulting out of force majeure (which means any circumstances beyond the reasonable control of the Bank including without limitation, any Act of God, storm, typhoon, earthquake, electrical, technical, computer related or mechanical failures).
The Bank may from time to time and at any time revise and/or change any of these terms and conditions and the Cardmember hereby agrees to adhere to, with or without need of notice, any and all such future modifications, alterations or amendments to these Terms and Conditions.
| Joining Fee | Nil |
| Annual Fee | Rs. 5,000/- (Reduced fee of Rs. 1,200/- will be charged on spending of Rs. 25,000/- within 1 month of card activation) |
| Supplementary Card Annual Fee (Classic) | Rs. 2,000/- (Reduced fee of Rs. 1,000/- will be charged on spending of Rs. 25,000/- within 1 month of card activation) |
| Retail Finance Charges (APR) | 49.99% (4.16% per month) |
| Cash Advance APR | 48% (4% per month) |
| Balance Transfer / Cash on Call | 36% (3% per month) |
| Card Installment Plan | 12 Months (32%), 24 Months (34%), 36 Months (36%) |
| Cash on Installment | 12 Months (40%), 24 Months (42%), 36 Months (44%) |
| Cash Advance Fee | 3.5% or Rs. 1,800/- whichever is higher |
| Late Payment Fee | Rs. 2,400/- or 10% of minimum amount, whichever is higher |
| Over Limit Fee | Rs. 1,500/- |
| Return Cheque Fee | Rs. 1,400/- |
| Card Replacement Fee | Rs. 1,200/- |
| Balance Transfer / Cash on Call Processing Fee | Rs. 1,000/- per transfer |
| Credit Protector | 0.58% of monthly outstanding amount |
| International ATM / POS | Rs. 450/- or 5% of transaction amount, whichever is higher |
| Document Retrieval Charges (Local) | Rs. 300/- |
| Document Retrieval Charges (International) | Rs. 850/- |
| SMS Alerts | Rs. 100/- per month (based on customer consent) |
| VISA Arbitration Charges | USD 500/- |
| Litigation Charges | At actual |
| Autopay Rejection Fee | Rs. 2,000/- |
| Card Installment Plan Processing Fee | Rs. 1,000/- or 1% of booking amount |
| CIP Cancellation / Pre-adjustment Fee | Rs. 1,000/- or 5% of booking amount, whichever is higher |
| Utility Bill Payment Fee (Mobile App) | Rs. 100 per transaction |
| Duplicate NOC Issuance | Rs. 1,000/- per instance |
| Chip Maintenance Annual Fee | Rs. 1,150/- |
| Dial a Draft / Pay Order | Rs. 500/- |
| IBFT / PO for School Fees | Rs. 500/- |
| Physical Statement Fee | Rs. 300/- per month (waived if E-statement is selected) |
The information contained in this statement summarizes key features of credit card and is not intended to replace any Terms & Conditions and prevailing Schedule of Charges of the Zindigi Credit Card. It is very important that customer should carefully read the complete Terms & Conditions and prevailing Schedule of Charges before agreeing to this information and signing.
| Joining Fee | No Card Issuance or Joining Fee | ||||||||||||||||||
| Annual Fee Basic Card | Rs. 5,000/- (Reduced fee of Rs. 1,200/- will be charged on spending of Rs. 25,000/- within 1 month of card activation) The annual fee is applicable from first year onwards and can be reversed upon meeting criteria. Customer may call call center for reversal. | ||||||||||||||||||
| Fixed APR | 49.99% retail, 48% cash advance, 36% balance transfer / cash on call | ||||||||||||||||||
| Interest Rates |
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| Interest Free Period | Up to 51 days (if full outstanding is paid before due date) | ||||||||||||||||||
| Interest Charging Information | Retail: charged from transaction date if full payment is not made. Cash Advance & Balance Transfer: charged from transaction date until full settlement. Installments: included in EMI as per plan. | ||||||||||||||||||
| Payment Allocation | 1. Fees & Charges 2. Installments 3. Cash 4. Retail Purchases 5. Misc Debit 6. Balance Transfer | ||||||||||||||||||
| Minimum Monthly Repayment | 5% of retail, cash, fees, markup, installments + overlimit + past dues OR Rs. 500/- (whichever is higher) | ||||||||||||||||||
| Cash Withdrawal Limit | 50% – 75% of available credit limit | ||||||||||||||||||
| Charges |
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| Default Charges |
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| Expiry | Mentioned on back of credit card | ||||||||||||||||||
| Excess Over Limit (Optional) | 5% of Total Limit | ||||||||||||||||||
| Insurance Coverage (Optional) | Credit Protector under EFU Life Assurance Limited. Covers outstanding balance in case of accidental death or permanent disability and provides benefit to cardholder/beneficiaries. Cost: 0.58% of monthly outstanding balance. |
For more information, reach out to us through any of our customer touchpoints:
Phone: 021/051 111 556 677
Email: support@zindigi.pk
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